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Developer maintaining production software for an Aeterna Group client
AGIS

Aeterna Group IT ServicesSupport & Consulting

Day-to-day IT support, and the advice behind the decisions.

Request a Proposal What's Included
24×7Support coverage
One teamCode to cabling
PAN IndiaRemote & on-site

Overview

Support & Consulting, in practice

An ongoing support relationship rather than a break-fix invoice: a named contact, a documented escalation matrix, round-the-clock response, and honest consulting on what to build, what to buy and what to leave alone.

  • A named contact who already knows your setup
  • An escalation matrix with owners and deadlines
  • 24×7 response coverage under an AMC
  • Advice that sometimes tells you not to spend
Developer maintaining production software for an Aeterna Group client
AGIS divisionAeterna Group

What's included

Everything under Support & Consulting

Delivered by the AGIS team, under one scope of work and one point of contact.

4 services

Delivery

How an AGIS engagement runs

The same five steps on every job, whichever division you are working with.

  1. 01

    Consult & Survey

    Requirement discussion, site survey and honest scoping before any commitment.

  2. 02

    Design & Plan

    Engineering, material selection and a documented scope of work you can hold us to.

  3. 03

    Implement

    Disciplined execution with safety inductions, progress reporting and change tracking.

  4. 04

    Test & Certify

    Testing, certification and UAT against the agreed purchase order before handover.

  5. 05

    Support

    AMC, escalation matrix and 24×7 response so what we build keeps working.

Questions

Before you ask

Anything not covered here, call and ask. You will reach someone who works on Support & Consulting — not a call centre.

+91 98183 85577
How is support raised?

By phone, email or WhatsApp — whichever is fastest for you. Everything is logged, and the escalation matrix says who picks it up and by when.

What does an AMC cover?

The scope is written into the agreement: typically monitoring, patching, backups, user support and a defined number of change requests, with anything outside it quoted separately.

Do you support systems you did not supply?

Yes, within reason. We document what is in place first and flag anything genuinely unsupportable before taking responsibility for it.

More from IT Services

All AGIS capabilities

Websites & Web Applications

Marketing sites and business web apps, built to be maintained.

View

Mobile Applications

Android and iOS apps, from first build to store release.

View

Cloud, Hosting & Workspace

Servers, hosting, domains and email — managed and monitored.

View

Infrastructure & Security

Networks, cabling, cybersecurity and disaster recovery.

View

SEO & Performance

Faster pages, cleaner structure, better search visibility.

View

Next step

Need Support & Consulting?

Share the requirement and we will respond with a scoped, honest proposal — usually within one working day.

Get in Touch +91 98183 85577

Most enquiries answered within one working day.

What happens next

  1. 1 You tell us the requirementA call, an email or a WhatsApp message. A rough idea is enough to start.
  2. 2 We survey and scope itA site visit or a requirements call, then a written scope you can hold us to.
  3. 3 You get a costed proposalLine-by-line pricing and a timeline — with an honest note if we are not the fit.